What to Expect During a Roofing Project
Your Complete Guide to a Stress-Free Roofing Experience
Free Roof Inspection
ACI Roofing and Exteriors offers a free, comprehensive roof inspection service to identify any and all roofing problems. Schedule your free roof inspection today!
Welcome to ACI Roofing and Exteriors
We’re proud to serve homeowners across the St. Louis region with excellence you can trust.
%
of our clients' projects involve insurance restoration work.
We specialize in navigating the insurance claims process for our customers.
Our CORE Values
Professionalism
Expert consultation and
quality craftsmanship
Integrity
and fair pricing
Transparency
the entire process
Our 7-Step Process
What to expect during your roofing project with ACI Exteriors
Step One
Initial Inspection & Assessment
Thorough Inspection
Our experienced representatives perform a comprehensive assessment of your home’s exterior for storm-related damage
Detailed Documentation
We capture comprehensive photos and notes, focusing on all exterior elements including roofing, siding, and gutters
Next Steps Guidance
If damage is identified, we’ll walk you through the process of contacting your insurance company and filing a claim
💡Why This Matters
A thorough initial inspection is critical to identify all damage and ensure your insurance claim covers everything needed to restore your home properly.
Step Two
Filing the Insurance Claim
Initiate Your Claim
– Date of storm/damage
– Policy number
– Description of damage
– ACI’s contact information
Adjuster Meeting
Expert Knowledge
Our representatives are trained to understand Xactimate estimates—the same software your adjuster uses to calculate claim values.
Damage Assessment
Documentation
File Claim
Insurance
Review
Adjuster Visit
Scope Creation
Estimate Generation
claim
approval
💡The ACI Advantage
Speaking the same language as your adjuster means we can effectively advocate for your home’s proper restoration.
Step Three
Adjustment & Scope Review
Receive Scope of Loss
After the adjuster’s inspection, you’ll receive a claim summary document detailing their findings and approved coverage.
Detailed Review
Our experts will review this document with you, comparing it against our original assessment to ensure accuracy.
Understanding Supplements
If the adjuster missed items or made incorrect measurements, we’ll file a supplement—a formal request to revise the scope.
Common Supplement Requests:
-
- Missing damage areas
- Incorrect material quantities
- Overlooked components
- Code compliance requirements
💡The ACI Advantage
Our expertise in the adjustment process ensures you receive fair compensation for all storm damage, not just what’s immediately visible.
Step Four
Choosing Materials & Scheduling Work
Material Selection
Roofing Shingles
Popular options: Architectural, Premium
Warranty range: 25-50 years
Exterior Siding
Durable, attractive siding options to protect your home and enhance its curb appeal.
Materials: Vinyl, Fiber Cement, Wood
Color selection: 25+ options available
Gutters & Downspouts
Effective water management systems in various styles and colors to complement your home.
Types: K-Style, Half-Round, Seamless
Materials: Aluminum, Copper, Steel
Project Timeline
Day 1
Material Selection
Day 3-5
Materials Ordered
Day 7-14
Delivery Window
Day 14-21
Installation
💡Scheduling Notes
- We maintain consistent communication throughout the scheduling process
- Someone should be available on the day work begins in case questions arise
Final Approval
Once materials are selected, you’ll approve the final paperwork and we’ll schedule your job at the earliest available date.
Step Five
Production & Installation
Installation Timeframes
Roofing
Complete tear-off and replacement of the entire roof system, including all necessary underlayment, flashings, and ventilation components.
Siding
Average completion time: 4 days
Removal of damaged siding and installation of new materials with proper moisture barriers and trim work.
Gutters/Windows
Average completion time: 2 days
Precision installation of seamless gutters, downspouts, and water management systems. Window replacements with proper sealing and trim work.
💡Homeowner Checklist
-
- Before Installation Day
Move vehicles from driveway and secure any valuable outdoor items - During Installation
Someone should be available to answer questions that may arise - After Installation
Walk through the property with our team to inspect the completed work
- Before Installation Day
Property Protection
Landscape Protection
Tarps and barriers placed to shield plants, shrubs, and outdoor features from debris
Nail Collection
Magnetic sweeping of your property to collect all fasteners and metal debris
Thorough Cleanup
Complete debris removal and comprehensive cleanup after work is completed
Step Six
Supplement Approval & Final Payments
Supplement Process
What Are Supplements?
If our inspection found damage that wasn’t included in the initial insurance scope, we’ll file a supplement—a formal request to update the claim.
⌛Typical Timeline
Initial filing: 1-2 days
Insurance review: 7-14 days
Final approval: 2-3 days
🎯Success Rate
94% of ACI supplement requests are approved
Our Commitment
-
- We Handle the Paperwork
Our team manages all supplement filings with your insurance company so you don’t have to. - Transparent Updates
Regular communication on the status of your supplement requests and payment timeline. - Maximum Coverage
We ensure you receive the full compensation you’re entitled to under your policy.
- We Handle the Paperwork
💡Insurance Pro Tip
Keep copies of all communications with your insurance company. ACI will also maintain records of all submitted documentation and approvals.
Payment Structure
Initial ACV Payment
Actual Cash Value payment issued after claim approval and before work begins.
🛈Paid directly to you by insurance
Final RCV Payment
Recoverable Cost Value payment issued after work completion and final inspection.
🛈Paid after project completion
Deductible & Final Invoicing
Deductible Payment
Your deductible is due at the time of installation, payable directly to ACI
Final Paperwork
We handle all final invoicing directly with your insurance provider to minimize your paperwork
Step Seven
Final Walkthrough & Warranty
Final Walkthrough
Once your project is complete, we’ll perform a comprehensive walkthrough to ensure everything meets ACI’s high standards.
-
- Inspect all completed work for quality assurance
- Verify proper installation of all components
- Ensure thorough cleanup of your property
- Address any questions or concerns you might have
Warranty Protection
-
- Workmanship Warranty
All ACI projects come with our comprehensive workmanship warranty covering installation quality. - Manufacturer Warranty
Product warranties vary by manufacturer. We provide all documentation and explain coverage details.
- Workmanship Warranty
Frequently Asked Questions (FAQs)
Why are supplements needed?
Insurance adjusters often miss or underpay for items. We file supplements to ensure your home is brought back to pre-loss condition or better, covering all legitimate damage.
Will my insurance rates go up?
If the damage is due to a weather event, it typically won’t affect your individual rates. However, premiums can rise in storm-affected areas overall due to increased risk assessment by insurance companies.
Can I upgrade materials?
Yes! You’re welcome to pay the difference for upgraded shingles, gutters, or other products. We can provide options and pricing for various upgrade possibilities.
Final Documentation
We’ll collect any remaining documents needed by your insurance company and submit final invoices on your behalf, minimizing paperwork for you.
The ACI Difference
Over 20 years of excellence
If you’re in the market for a new roof, you want to work with a contractor you can trust to do the job right. That’s why ACI Roofing and Exteriors is proud to be among the top 2% of roofing contractors in North America. We’ve achieved this lofty goal by going through the process of becoming GAF Master Elite certified. As the leading manufacturer of roofing and waterproofing materials in America, GAF products can be found on 1 in 4 roofs across the country. The Master Elite Certification is GAF’s factory certification program that provides ongoing training to roofing contractors, ensuring that they have the skills and knowledge needed to provide quality workmanship. With this highly prestigious award, you can rest assured that your roof will be completed professionally and to the highest standards. So when it comes to finding a roofing contractor you can trust, ACI Roofing and Exteriors is the clear choice.
Insurance Claim Assistance
If a storm has damaged your home, it’s essential to take the proper steps to ensure that your insurance claim is filed correctly. Many homeowners try to deal with their insurance company on their own, but this can be a complex and time-consuming process. It’s important to have a professional roofing contractor on your side who can help you through the process and avoid common mistakes. At ACI Roofing and Exteriors, we have a system in place that will help you get the highest possible settlement from your insurance company. We work with all insurance carriers and are recommended by many popular insurance agencies in the Metro St. Louis area.
First and Oldest Master Elite Installer in St. Louis
If you’re in the market for a new roof, you want to work with a contractor you can trust to do the job right. That’s why ACI Roofing and Exteriors is proud to be among the top 2% of roofing contractors in North America. We’ve achieved this lofty goal by going through the process of becoming GAF Master Elite certified. As the leading manufacturer of roofing and waterproofing materials in America, GAF products can be found on 1 in 4 roofs across the country. The Master Elite Certification is GAF’s factory certification program that provides ongoing training to roofing contractors, ensuring that they have the skills and knowledge needed to provide quality workmanship. With this highly prestigious award, you can rest assured that your roof will be completed professionally and to the highest standards. So when it comes to finding a roofing contractor you can trust, ACI Roofing and Exteriors is the clear choice.
Lifetime Warranty
When it comes to your roof, you want to be sure you have a product that will last. With our GAF Lifetime Shingles, you can rest assured knowing that your roof will be protected for a lifetime. Plus, with non-prorated coverage for the first 10 years, you’ll have peace of mind in case any problems arise.
The ACI Office Team
Shawn Gaffney
Owner
laura okeefe
Office Manager
amy smith
Project Manager